NotesBerry

Category Lotusphere

Once again this year you can download our free BlackBerry version of Genii's Lotusphere 2009 Sessions database.

To download simply browse on your BlackBerry to http://lotusphere.turtleweb.com/bb

After you install the app just click on "Load Data" to get all the Sessions info.

The Sessions database does have a few gaps left as certain times are finalised. However you can fill them in after you install - just  choose "Load Data' again from the app main menu anytime to get an update directly from the Sessions database itself.

Besides the ability to add sessions to your Calendar on the BlackBerry we have also included Genii's 'Feedback' form this year. This allows you to post questions and comments in response to a Session.

Hope you find our Sessions app useful and please let me know how you get on with it.

Posted by Mike Smith At 16:27:57 Location London | Permalink | Comments (7) | TrackBacks (0)

Category None

I got this eMail from PocketMac:

Hello Bill,
We've been hearing from customers like you that they had trouble synching their BlackBerry handhelds with new Aluminum MacBook laptops.
They also reported trouble synching their new BlackBerry Storm.
The Aluminum MacBook issue appears to be caused by a change Apple made to some of the hardware and software for that new model.
We recommend two items that you should download and install to better assist with connection and synchronization:
1. Apple OS 10.5.6 Update 2. Blackberry USB Driver Patch/Upgrade (available at the bottom of this email).
Please run Apple's software update from the Apple icon --- Software Update. After the Software Update searches for new software. Mac OS X 10.5.6 software update should be available in the download list.
Please install this update. It's large and will take several minutes to complete. After successfully installing the update, please restart your Macintosh and continue with the instructions below...
We've just released a new, free patch is to support synching the new BlackBerry Storm, the BlackBerry Bold 8900 and connections to the new MacBook Aluminum. This patch supports both Mac OS X 10.4 ("Tiger") and Mac OS X 10.5 ("Leopard").
At the bottom of this email, please find the download link for this new update.
However, please download this USB Driver ONLY if you have one of the following items in your operating environment:
*You have a NEW Aluminum MacBook. *You have a BlackBerry Storm 9530 *You have a BlackBerry Bold 9000
Please download this update at: http://www.pocketmac.net/public/DriverUpdate.3.1.3B.dmg
If you run into any issues or need help installing this update, please visit our knowledgebase article at: http://tinyurl.com/69n83a
Thank you,
Lauren Samuels
PocketMac Team

Now this kind of customer service I like.

Posted by Bill Buchan At 08:10:39 Location Marykirk | Permalink | Comments (1) | TrackBacks (0)

Category Lotusphere

Our own Tim Davis and Jason Hook from Notesberry will be presenting at Lotusphere 2009 in the new "Show and Tell" track. They will team up together to present 'Developing Mobile Applications - Techniques for Running Big Applications on Small Devices' (that's presentation code SHOW109).

Tim and Jason will take you through the steps needed to get a Domino application made available on mobile devices, such as mobile browsers and BlackBerrys.  Jason will be talking through how to create a consistent browser UI that will work across the variety of mobile browsers, covering the various standards, tools and tricks you need to know. Tim plans to use his BlackBerry Lotusphere Sessions Application (which is based on Genii's Lotusphere Sessions Database) to illustrate the development techniques he uses. Tim will then go further and talk about pushing data out from Domino to your BlackBerry applications.

Bill Buchan, Paul Mooney (both of them are presenting sessions again this year) and myself will also be at Lotusphere in January. So hope to see you there.

Posted by Mike Smith At 16:07:51 Location London | Permalink | Comments (1) | TrackBacks (0)

Category BES

Interested in hearing more about logging and monitoring on your BlackBerry Enterprise Server (BES)? Well my colleague Gabriella Davis will be giving an online presentation at the next Lotus User Group Virtual Meeting.

The BES integrates tightly with your Lotus Domino environment but its many services actually sit outside Domino and are not readily accessible to, or understood by, most Domino Admins. So this presentation will take you through how to monitor each of the BES services and what they do.

Gabriella will be taking a look at the extensive logging operations available for the BES server and each of the services, while delving into some sample logs to help you understand what your BlackBerry server is doing. She will also take a look at some tools in the BES Resource Kit that help you analyze your server activity and identify problems.

This session is ideal for anyone who is fearful their BlackBerry server 'just runs itself' and wants to achieve a greater level of control and tracking of BlackBerry activity, such as:

• Discovering the meaning of common Domino console commands you are seeing.
• Learning how to configure BES logging and enhanced logging for specific services.
• Generating revealing statistics and performing insightful log analysis with the BES Resource Kit.

So please join her at 12:00 noon Eastern (GMT -5) on November 17, 2008. Then after the presentation you can participate in the online discussion forum that same week which will be moderated by Gabriella. In the forum you can ask additional questions, provide feedback on the presentation, or share your knowledge and experience on the topic with the rest of the Lotus community

The presentation is free to Lotus User Group Members and LUG membership is free. You do need to pre-register, so please register today at http://www.LotusUserGroup.org/VUG

Gabriella is Technical Director here at The Turtle Partnership. Her role is high level administration and consultancy on Lotus and BlackBerry products supporting customers with over 60 domains, 400 servers and 30,000 plus users. She is an IBM Advanced Administrator and Developer for v7, certified for v8 and a CLI. She has been a speaker at Lotusphere and other technical conferences in the US and Europe.

Posted by Mike Smith At 14:23:00 Location London | Permalink | Comments (4) | TrackBacks (0)

Category Bold

Well I must admit to a bit of "Xmas Morning" excitement when the Bold arrived from O2 in its cool black box. So what are my first impressions after a few days use?

• The device itself does look smart, its slightly larger than my old Pearl but not that bulky and I use the same holster for it.

• I like the clear and sharp screen. I also like the "white etched out of black" UI design - the clock is my favourite example.

• The full keyboard was easy to use even with my "sausage fingers" mainly due to some clever contouring on the keys. While the trackball is precise and bounces from item to item very smoothly.

• Setting up my Domino mail was straightforward, as was getting Sametime up and running. For Sametime we used the 8800 Client and just a little tweak on the port used.

• The UI has quite a few icons amongst several folders so I reshuffled them to help usability. I just moved icons about to make sure that Mail, SMS Messages (its a separate box), Calendar, Browser, Sametime and Keyboard Lock are always shown first.

• In the office I use WiFi while outside its shifts to GPRS. No usage problems with either route, and the transition between them is pretty seamless.

• Battery life has been good - I can leave it over the weekend between recharges. No different to the Pearl really.

• The browser is much improved over the Pearl, and the camera is not bad (though we took the attached image with another Bold - of course that could be the craftsman not the tool!).

• Crucially it now comes with 4 games preloaded - our old friend BrickBreaker plus WordMole, Texas Hold'em, Sudoko and Klondike. My rail journeys will fly by.

So what has been the downside of the Bold? Well I have yet to run into any of the software issues that I have heard about. My only gripe is that Google Maps won't load, its some sort of bug that freezes the load after about 10% and according to several BlackBerry sites other Bold users have had his problem too.

Overall then a good experience with the Bold so far.

I see that elsewhere a Mr Ed Brill of IBM Lotus has also commented on his new Bold, you can see that here.

Posted by Mike Smith At 15:51:51 Location London | Permalink | Comments (2) | TrackBacks (0)

Category IBM

Thanks to Eric from Reno in Nevada for flagging a paper by Aaron Pane on "IBM Lotus Domino with BlackBerry Enterprise Server: Performance best practices":

http://www.ibm.com/developerworks/lotus/library/domino-blackberry/index.html?S_TACT=105AGX13&S_CMP=EDU

And though its not strictly BlackBerry related here is a statistic I find staggering. By the end of this year its expected that mobile phone penetration of the world's population will reach 61%. That will be something like 4 billion phones. Now compare that to an online population of about 1 billion and the fact that by 2014 its estimated that there will "only" be 2 billion PCs in use. You can see why RIM, Apple etc get very, very excited about the potential market for web-enabled smartphones.

Posted by Mike Smith At 11:10:00 Location London | Permalink | Comments (0) | TrackBacks (0)

Category BlackBerry

I've heard that the new 9500 BlackBerry Storm is going to be a Vodafone exclusive or will at least debut on Vodafone (http://blackberry.vodafone.co.uk/storm/).  Volker reported in his blog that RIM have released v4.7 beta of their IDE (http://vowe.net/archives/009971.html).

The feature list of the IDE makes for interesting reading (http://na.blackberry.com/eng/developers/devbeta.jsp#tab_tab_jde):

Touch Screen with support for gestures;
Orientation and Rotation support;
Accelerometer Support;
DRM support;
3rd Party Apps can invoke the video recorder and capture video;
Apps get a "send to" menu action for sending media to a target (like email, Flickr app)

Other features of the 9500 include:
3.2mp Camera with Flickr and FaceBook apps pre-installedt;
30fps video;
Up to 16gb storage via SD Card;
High quality sound;

That sounds like iPhone territory to me but with the security of BES.

The Vodafone link gives you a nice 360 degree view of the device and it looks nice.  At 112.5mm x 62.2 mm x 13.95 mm it has very similar dimensions to the iPhone's 115 x 61 x 11.6mm.  Hopefully it has a bigger battery.

CrackBerry.com recently revealed a first look a RIM's app store: (http://crackberry.com/exclusive-first-look-blackberry-application-center) which looks like a move in the right direction.  The concern I have with it is the rumour that carriers will host the store.  I hope we're not going to have a situation where developers are having to approach the different carriers worldwide to get their applications in the various stores worldwide.

All in all it's looking positive,  BlackBerry is fighting back.  BTW check out the Vodafone link if you think you might miss a real qwerty keyboard, the landscape view with virtual keyboard looks good.  I can imagine execs wanting a Storm.  For IT departments the Storm is a sexy device which also makes integration with Notes secure and easy to manage.   The iPhone is currently hard work for us and the Storm should be an easier sell to execs than any previous BlackBerry.

But wait, before we all get carried away and buy one, what's missing?  There's apparently no WiFi.  I know 3G's quick but why pay for calls and data when you don't need to?  Bizarre.  That's why I won't be an early adopter much as I'd like to.

Hopefully the 9510 will be worth the wait, I want one.

Posted by Jason Hook At 12:25:09 Location | Permalink | Comments (0) | TrackBacks (0)

Category UKLUG

Last week was the excellent UK Lotus User Group conference and there was a BlackBerry session presented by Jen Ortiz of RIM. Jen is Global Technical Account Manager but will shortly be moving back to Canada to take on Valerie Wang's role of Product Manager For IBM Technologies (you may have seen Valerie at Lotusphere or ILUG).

Jen's presentation emphasised RIM's good relations with Lotus and mentioned that there were now 13,750 Domino BES servers worldwide.

Interestingly Jen stated that BES virtualisation was growing in Europe (though less so in the USA) and that RIM's developer were working to help this process. She also mentioned that RIM are considering other platforms for the BES.

RIM are also working on Quickr for BlackBerry and would like to hear from organisations who are interested in the potential of this combination. If you are then please drop us a line here at Notesberry and we will pass it on to RIM.

UKLUG also had a "Gurupalooza" where all the speakers climb onto a stage and get asked questions. One question asked was their view of the iPhone and interestingly Paul Mooney said that while the iPhone was a great device in his view it was not ready to be a corporate mobile solution. Paul has already commented on this in his own blog here.

When asked about the iPhone outside her session Jen Ortiz gave an interesting view that the iPhone is a cool personal phone that people are trying to enterprise while BlackBerry is an enterprise device that they now need to personalise. And just to back that up she had a very nice BlackBerry Bold, a new flip-top Pearl and an all pink Pearl on show.

Posted by Mike Smith At 13:36:45 Location London | Permalink | Comments (4) | TrackBacks (0)

Category UKLUG

Once again BlackBerry are sponsoring the UK Lotus User Group 2008 conference on the 18th and 19th September. The guys from RIM will also be presenting and have a stand in the sponsor section.

Its worth noting that UKLUG will again be free thanks to the generosity of sponsors like RIM. But more than that RIM's significant investment in sponsorship both at UKLUG and elsewhere (the Irish Lotus User Group conference comes to mind) does reflect a consistent commitment to Lotus.

Of course some of Notesberry's contributors will be at UKLUG too - including Bill Buchan, Paul Mooney (Bill and Paul are both presenting) and Tim Davis. So if you see them be sure to say hello.

If you want to see more about this year's UKLUG conference you can got to:

http://www.uklug.info/

Posted by Mike Smith At 10:25:17 Location London | Permalink | Comments (0) | TrackBacks (0)

Category BlackBerry Device OS BES 4.1.6

Dear reader,

This post isn't typical for NotesBerry in that it is not about providing a solution to a problem you might be experiencing.  Rather I'm highlighting a problem that you may be suffering but is out of your control and out of my control.  

The recently released BES 4.1.6 will hopefully resolve issues that, anecdotally, some Domino customers were experiencing with 8.0.1 and BES 4.1.5.  Good news! In addition there are numerous other bug fixes in that release. The server team have obviously been busting a gut to fix issues.  If that weren’t enough 4.1.6 adds a number of really cool features for Domino customers:

Supports Notes and Domino 8.01

HTML and Rich Content in Mail

Support for Sametime 8

Support for doclinks and hotspots

...

Now Whilst these new features are very very welcome I have a concern and that's the availability of device software to get the most out of those new features.

Carriers like O2 and AT&T are responsible for distributing device operating systems.  Just like Notes and Domino the cutting edge features of BES and the BB Device are to a greater or lesser extent dependent on each other.  This is true of the new HTML and Rich Content features of Mail which require BES 4.1.6, device OS 4.5 and Domino 7.0.2 or better.  Cool.  I can upgrade from 4.1.5 to 4.1.6. I’m already running Domino 8 something and my device is running the latest OS available from O2.  So you'd think I’m all set…..

No.

O2 currently offers device OS 4.2.2.181 and not the required OS 4.5.  Despite suggestions of new software being available in April 08 O2 cannot tell me when a newer release will actually be available or what version will be released. It’s almost August 2008!  

So whilst we can all blog about the new features and how nice it would be to have them the reality is that they are only available via emulators and development environments.  There’s not much point evaluating those new features when I have no idea when they’ll be available for real.

Is this RIM’s fault? I doubt it. Carriers, as I understand it, pretty much rule the roost as far as the QA and GA of software on their network goes.  I wonder if that’s true for the Apple, does anybody know if Apple is in control of the OS or the carrier? Anyway I abhor blame, let's just fix the situation.

In my opinion, and this may or may not be born out by Paul Mooney's experience of iPhone ownership, the BlackBerry has some technical advantages over the iPhone for Domino customers. With the features available in BES 4.1.6 we could make a stronger cases to our lines of business that the BB is the better platform for now.  I'm saying 'could' in place of 'can' because the carriers are not responding quickly enough with the device OS or communicating effectively what we can expect going forward.

So in lieu of a solution I'm simply saying that if you are running a BlackBerry OS software earlier than OS 4.5 because it's not available then call your account manager and politely ask what they are planning to do about it.

Jason

Posted by Jason Hook At 15:59:35 Location | Permalink | Comments (7) | TrackBacks (0)

Category Thunder

I see that Stuart McIntyre and Andy Donaldson have found some pix of the BlackBerry "Thunder" aka the 9500, the planned multimedia champion in the faceoff between the iPhone and BlackBerry. Its a very handsome device with a big screen and access to a music library.

Personally I am trying to keep a balance between the emotional and the rational when looking at new devices (OK, I admit its not easy). If you strip it all down to basics a handheld device is a tool for a specific business purpose, and its only the tip of a multi-layered process that delivers your mail and applications to you. Beauty might be skin deep, but practicality goes to the bone.

Posted by Mike Smith At 09:42:21 Location London | Permalink | Comments (2) | TrackBacks (0)

Category Bold iPhone

A new 8800-sized BlackBerry - the Bold - is due in July. And so is the iPhone 2. Specification for specification, how do they stack up? Check this out.

Conclusion:
• Processors, screen, wifi, mobile specs are nearly exactly the same. Though the Bold has a twice as fast processor than the previous Curve, Pearl and 8800 - so it feels fast. The iPhone 2 still has the same processor as iPhone 1. And the screens are the same resolution.
• Memory wise, the Bold has 1gb onboard, and expandible to 16gb. The iPhone has 8gb or 16gb. Realistically, the majority of the iPhone memory will be used as an iPod. Most BlackBerry users dont yet use their BlackBerries as MP3 players (though this became possible). I guess there's not a 'sync my BlackBerry to iTunes' option.
• Of course, the BlackBerry includes full mail/PIM sync with Domino, Exchange, Groupwise, whereas the iPhone 2 does full mail/PIM with Exchange and MobileMe (the new name for .mac). The MobileMe subscription costs an additional fee.

Interesting times ahead, indeed. Given the BlackBerry dominance of corporate mail, and Apples amazing entry to the mobile phone market just a year ago, its all to play for.

Posted by Bill Buchan At 09:09:09 Location Marykirk | Permalink | Comments (4) | TrackBacks (0)

Category ILUG

ILUG went off very well last week, and that is a credit to the team who spent so much time setting it up - hats off to Paul Mooney, Bill Buchan, Warren Elsmore, Rob Novak, Julian Woodward, Kitty Elsmore, Matt White, Eileen Fitzgerald, Tom Duff and all the crew. There were hundreds of attendees (from 24 countries), the speakers were great, the organisation was brilliant, but more than that they delivered a relaxed and friendly event that had the "Lotusphere buzz" that is so hard to generate outside Orlando.

RIM were Platinum (that's the highest level) ILUG Sponsors again, in other words they really helped make ILUG happen. They also sent key people to Dublin including Valerie Wang, Jen Ortiz and Lizzie Hancock, Senior Manager Technical Marketing EMEA. For me that's pretty hard evidence of RIM's stated commitment to the IBM Lotus community and they too are due some applause.

Valerie Wang, Product Manager for IBM technologies at RIM, presented "Taking Lotus Collaboration beyond the office on your BlackBerry Smartphone". Valerie underlined the close relationship between RIM and IBM and outlined how they are mobilising the Lotus range of collaboration tools. As at Lotusphere Valerie emphasised the value of going beyond messaging to make your enterprise apps mobile and gave some good pointers to successful development. Valerie also covered the forthcoming BES 4.1.6 release - including the increased use of Sametime presence, emoticons and support for Sametime 8.

Jen Ortiz, RIM Global Technical Account Manager, and Valerie also took part in the "Speedsponsoring" - The Idea: Each sponsor presents on one cool thing in a five minute timed demo - then repeats it 16 times as a new audience clusters round! The Result: A sort of manic double-speed IT streetmarket and a lot of fun. Jen and Valerie presented a neat little BES tool called "Pusher" that lets you centrally emplace and manage a browser bookmark icon on all the BlackBerrys in your organisation.

One last bonus was that Jen also had the new BlackBerry Bold which looked very cool. Hope to have more about the Bold soon.

Posted by Mike Smith At 15:09:33 Location London | Permalink | Comments (0) | TrackBacks (0)

Category ILUG

Packing my bags ready to get going to ILUG 2008 in Dublin, and really looking forward to what should be another great event. Can I just say kudos to RIM as they are shiny bright Platinum Sponsors again this year, in other words they really help make ILUG happen.

OK, looking  at the agenda the BlackBerry highlights to catch are:

Wednesday - "Automating User and Group Management for Domino, Active Directory and BlackBerry. Or 'how to save a buttload of work" - Bill Buchan will take you through how HADSL specialise in the automation, integration and delegation of all user and group management across Lotus Domino, Active Directory and BlackBerry. This means that you can delegate all your day-to-day user management to someone on the helpdesk (or even HR!), confident that only what YOU allow will be implemented, whilst increasing security.

Thursday - "Taking Lotus Collaboration beyond the office on your BlackBerry Smartphone" - Valerie Wang, Product Manager for IBM technologies at RIM will be talking about how you can use the BlackBerry development platform to mobilise your enterprise applications as well as how the close collaboration between IBM Lotus and RIM have led to even more Lotus collaboration and communication tools such as Sametime and Connections, available for BlackBerry smartphones. I saw Valerie present at Lotusphere and she was very good.

Friday - "Ask the BES Adminstrator" - Jen Ortiz of RIM will be back at ILUG again this year for a highly interactive session which will give you the opportunity to ask questions, hear about Best Practice and see a BES in action - so bring along your questions and devices.

And of course some other Notesberry people will be there too, like Paul Mooney and Tim Davis. Plus a crew from RIM too.

So hope you can make it, and see you there if you can.

Posted by Mike Smith At 11:40:45 Location London | Permalink | Comments (0) | TrackBacks (0)

Category BlackBerry Domino Doclinks Connections Sametime8 BES 4.1.6 BES4.1.6

Hello folks, whilst browsing the interweb I came across a couple of BlackBerry related stories:

It sounds (unofficially) like BES 4.1.6 is in the pipeline and for Domino folks Doclink support, Sametime 8 and Connections Client are the current highlights.  There's no official announcement that I know of (and not being a RIM Business Partner I don't know any more and wouldn't say if I was and did...)

Go and check out the article I found on BlackBerry review:  http://www.berryreview.com/2008/05/15/bes-416-beta-is-out-to-blackberry-partners-html-email/

Now do you want a free BlackBerry Wallet/Datavault application that  goes beyond the bog standard password keeper application?  Then have a look at this article on BlackBerry cool:

http://www.blackberrycool.com/2008/05/15/007236/

I'm hoping that one of us will blog about the (cool) BlackBerry Bold phone soon.  It might even be me, I'm not a iPhone fan (more accurately I'm-not-a-fan-of-tiny-touchscreen-devices-that-will-not-work-if-you-have-chunky-fingers-like-me) but I do like the look of the Bold.  I'll be in the queue for one almost certainly

Posted by Jason Hook At 11:29:40 Location | Permalink | Comments (1) | TrackBacks (0)